Privacy and Security Policy of LTR Minicab
I. Introduction
This Privacy and Security Policy (“Policy”) sets out LTR Minicab’s commitment to protecting personal data and safeguarding privacy in strict compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and all applicable Transport for London (TfL) licensing conditions.
II. Collection of Data
1. User-Provided Data
We collect information that you provide directly to us when making a booking, completing a quote request, contacting our support team, or providing feedback. This may include:
- Name, address, and contact details
- Payment information (processed securely through SagePay or PayPal, Credit or Debit Card) Journey details (pickup, drop-off, date, time)
2. Automated Data Collection
We also collect certain information automatically when you use our website or booking platform, including:
- Cookies and tracking technologies
- Device information (IP address, browser type, operating system)
- Website usage patterns and server log files
III. Purpose and Legal Basis for Data Processing
We process personal data for the following purposes:
Contractual Necessity: To confirm bookings, issue receipts, and fulfil our obligations under the contract formed between you and LTR Minicab at the time of booking.
Legitimate Interests: To improve our website functionality, service efficiency, and customer experience.
Consent: To respond to your enquiries, send booking updates, and address feedback — where you have expressly agreed to such communications.
IV. Data Retention and User Rights
Data Retention: We retain personal data only as long as necessary to provide our services and meet legal or regulatory obligations.
- Under GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccuracies in your data
- Request deletion of your data
- Restrict our processing of your data
- Request data portability
- Object to certain types of processing, including direct marketing
- Requests to exercise these rights can be made by contacting us (see Section IX).
V. Data Protection Measures
We implement robust technical and organisational measures to protect your information, including:
- Encryption of payment transactions using SagePay and PayPal’s secure platforms
- SSL Security Certificate from Thawte for secure data transmission
- Restricted staff access to personal data on a need-to-know basis
- Regular security audits and system monitoring
VI. International Data Transfers
Where personal data is transferred outside the UK or EEA, we ensure it is protected with appropriate safeguards in line with GDPR requirements.
VII. Regulatory Compliance
LTR Minicab is registered with the Information Commissioner’s Office (ICO) under Registration reference: ZB903780 . Our operations comply with TfL licensing conditions and UK data protection legislation.
VIII. Policy Amendments
We may update this Policy from time to time to reflect changes in legal requirements or operational practices. Updates will be posted on our website, and we encourage you to review this Policy periodically.
IX. Contact and Data Protection Queries
If you have any questons about this Policy or wish to exercise your data protection rights, please contact us: